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Answers about orders, shipping, warranty and getting the most out of your Beats.
Orders are processed within 1–2 business days and ship with tracking. Standard Shipping is free on orders over $50.00; otherwise $5.99 applies. Delivery usually takes 3–7 business days after shipment. You can see every shipping option and its cost at checkout.
Changed your mind? Return eligible products within 30 days of delivery, in their original packaging with all accessories, for a refund or an exchange. We send a free prepaid return label, and refunds go back to the original payment method within 5–10 business days after we receive the item.
Every product is 100% genuine and covered by the official 1-year limited warranty. Contact us with your order number and we will help you start a service request.
You will receive a tracking link by email as soon as your order ships. Can’t find it? Contact us with your order number.
Make sure your Beats are charged and in pairing mode (press and hold the system button until the LED blinks). On your device, open Bluetooth settings and select your Beats. Still not connecting? Reset your Beats and try again.
Press and hold the system button (and volume down on headphones) for about 15 seconds, until the LED flashes. Release, then pair your Beats again.
The serial number is printed on the original packaging and on the device (inside the headband, under the case lid or on the bottom of speakers). On iPhone, you can also find it in Settings › Bluetooth › your Beats.
Our team is here to help Monday to Friday, 9am–6pm ET.
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