Return & Refund Policy

Not the right fit? You can return eligible products within 30 days of delivery for a full refund or an exchange. Return shipping is free — we send you a prepaid label.

Eligibility

To be eligible for a return, the item must:

• Be returned within 30 days of the delivery date shown in tracking;
• Include the original packaging and all accessories, cables, ear tips, cases, manuals and free gifts that came with it;
• Be in the same condition you received it, free from damage beyond normal inspection and testing;
• Not be registered to or locked with another person’s account.

Items that can’t be returned: products damaged by misuse, accidents or unauthorized modifications; products purchased from other retailers; gift cards. For hygiene reasons, in-ear products must be returned with all original ear tips.

How to start a return

1. Contact us with your order number and the item(s) you want to return, and tell us whether you’d like a refund or an exchange.
2. We’ll email you a prepaid return label and instructions, usually within 1 business day.
3. Pack the item securely in its original packaging, attach the label and drop it off with the carrier within 14 days of receiving the label.

Refunds

• We inspect returned items within 2 business days of receiving them and email you when your refund is approved.
• Refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank or card issuer.
• The full product price and any sales tax paid are refunded. Original shipping charges are refunded if the return is due to our error or a defective product.
• If a return does not meet the eligibility requirements, we will contact you and ship the item back to you.

Exchanges

Want a different color or model? Request an exchange when you start your return. We will ship the new item as soon as your return is scanned by the carrier. If the new item costs more or less, we will charge or refund the difference.

Damaged, defective or wrong items

If you received a damaged, defective or incorrect item, contact us within 7 days of delivery. We will send a replacement at no cost, including shipping. After the 30-day return window, defects are covered by the manufacturer’s warranty — see our Warranty Policy.

Order cancellations

You can cancel an order at no cost before it ships by contacting us as soon as possible. Once an order has shipped, it can be returned under this policy.