Privacy Policy

This Privacy Policy explains how [Company Legal Name LLC] (“SOUNDHUB”, “we”, “us”) collects, uses, shares and protects personal information when you visit our website, create an order, sign up for emails or contact us. By using our website you acknowledge the practices described here.

1. Information we collect

Information you give us

• Order information: first and last name, email address, phone number, shipping address and the products you purchase.
• Payment information: payments are processed by our PCI-DSS compliant payment providers. We do not store your full card number or security code on our servers.
• Email sign-up: your email address, the date you subscribed and the consent text you agreed to.
• Customer support: your name, email, order number and the content of your messages.

Information collected automatically

• Device and usage data: IP address, browser type, device type, operating system, pages viewed, links clicked, referring website and the date and time of your visit.
• Cookies and similar technologies: see section 3 and our Cookie Policy.
• Approximate location: derived from your IP address (city/state level). We do not collect precise GPS location.

We do not knowingly collect sensitive personal information (such as health, biometric or financial account data beyond what payment processors need).

2. How we use your information

• To process and deliver your orders, send order and shipping confirmations, and handle returns, refunds and warranty support.
• To respond to your questions and provide customer service.
• If you enter your contact details at checkout but don’t complete your purchase, we may save your bag and use your email or phone number to remind you about it once. You can ask us to stop at any time.
• To send marketing emails when you have opted in. You can unsubscribe at any time using the link in every email or by contacting us.
• To operate, secure and improve our website, including preventing fraud and abuse.
• To measure the performance of our website and advertising, and to show you relevant ads on other websites and apps (see section 3).
• To comply with legal obligations, such as tax and accounting requirements.

3. Cookies, pixels & advertising

We and our advertising and analytics partners use cookies, pixels, tags and similar technologies to understand how visitors use our site and to deliver and measure advertising. These partners may include:

• Google (Google Analytics, Google Ads and Google Merchant Center) — to measure site traffic and ad conversions, and to show you ads across Google services and partner sites. Learn how Google uses data at policies.google.com/technologies/partner-sites.
• Meta (Meta Pixel and Conversions API for Facebook and Instagram) — to measure ad performance and show you ads on Facebook, Instagram and the Meta Audience Network. Learn more at facebook.com/privacy/policy.

These tools may collect information such as the pages you visit, the products you view or add to your bag, purchases and your device identifiers. This information may be used for remarketing (showing you ads for products you viewed on our site) and to build audiences of people with similar interests.

How to opt out of personalized advertising:

• Use our cookie settings to turn off advertising and analytics cookies on this browser.
• Google: adssettings.google.com and the Google Analytics opt-out add-on.
• Meta: facebook.com/adpreferences.
• Industry opt-outs: optout.aboutads.info and optout.networkadvertising.org.
• We honor the Global Privacy Control (GPC) browser signal as a request to opt out of the sale or sharing of personal information for targeted advertising.

4. How we share your information

We do not sell your personal information for money. We share information only as needed to run our business:

• Service providers who act on our behalf: payment processors, shipping carriers, e-commerce hosting, email delivery and customer support tools. They may only use your information to provide services to us.
• Advertising and analytics partners such as Google and Meta, as described in section 3. Under some U.S. state laws, this may be considered “selling” or “sharing” personal information for cross-context behavioral advertising. You can opt out at any time (see section 5).
• Legal and safety: when required by law, to respond to legal process, or to protect the rights, property and safety of our customers, us or others.
• Business transfers: in connection with a merger, acquisition or sale of assets, subject to this policy.

5. Your privacy choices

Do Not Sell or Share My Personal Information. You can opt out of the use of advertising cookies and pixels at any time:

Cookie settings

You can also email [email protected] or use our contact form with the subject “Do Not Sell or Share”. Opting out applies to this browser and device; if you clear cookies or use another device, set your preference again.

Marketing emails. Click “unsubscribe” in any marketing email or contact us. We will still send transactional emails about your orders.

6. Your rights

Depending on where you live (including California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other U.S. states with consumer privacy laws), you may have the right to:

• Know and access the personal information we have about you and how we use and share it;
• Correct inaccurate personal information;
• Delete personal information we collected from you;
• Obtain a copy of your personal information in a portable format;
• Opt out of the sale or sharing of personal information and of targeted advertising;
• Not be discriminated against for exercising any of these rights.

To exercise your rights, contact us at [email protected] or through the contact form. We will verify your request using the information associated with your order or email and respond within 45 days. You may use an authorized agent; we may ask for proof of authorization. If we deny your request, you may appeal by replying to our decision.

7. Data deletion requests

You can ask us to delete the personal information we hold about you — including data collected through our website, email list, or interactions with our ads on Facebook and Instagram — by emailing [email protected] with the subject “Data deletion request” or by using our contact form. Please include the email address you used with us. We will confirm once your data has been deleted, except for information we must keep for legal, tax, fraud-prevention or warranty purposes.

8. Data retention & security

We keep personal information only as long as needed for the purposes described above: order records are kept for up to 7 years for tax and accounting purposes; email subscriber data is kept until you unsubscribe; support messages are kept for up to 3 years. Our website is served over encrypted HTTPS connections and we use administrative, technical and physical safeguards to protect your information. No method of transmission or storage is 100% secure, but we work hard to protect your data.

9. Children’s privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. We do not sell or share the personal information of consumers under 16. If you believe a child has provided us with personal information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. Material changes will be highlighted on this page.