Shipping Policy

We ship genuine Beats products to all 50 U.S. states, Washington D.C., and APO/FPO addresses. Every order ships with tracking.

Shipping rates

*Delivery estimates start after your order ships and exclude weekends and U.S. federal holidays. The exact shipping cost is always shown in your bag and at checkout before you pay.

Processing time

Orders are processed and handed to the carrier within 1–2 business days (Monday–Friday, excluding holidays). Orders placed after 2:00 pm EDT or on weekends are processed the next business day. During launches, holidays and sales, processing may take up to 2 additional business days; we will email you if your order is delayed.

Where we ship

We currently ship to all 50 U.S. states, Washington D.C., and APO/FPO addresses. We do not ship internationally at this time. We cannot change a shipping address after an order has shipped, so please double-check it at checkout.

Order tracking

As soon as your order ships you will receive an email with your tracking number and a link to follow the package. If you haven’t received it within 3 business days of ordering, check your spam folder or contact us with your order number.

Sales tax

The total shown at checkout, including shipping, is the amount you pay — no charges are added after you place your order. We don’t currently add sales tax at checkout; depending on your state, you may be responsible for reporting use tax on your purchase.

Lost, stolen or damaged packages

• If tracking shows your package as delivered but you can’t find it, check with neighbors and your building’s mail room, then contact us within 7 days of the delivery date. We will open a claim with the carrier and send a replacement or a refund once the claim is resolved.
• If your order arrives damaged, keep the packaging and contact us within 7 days with photos of the box and product. We will replace it at no cost.

Undeliverable packages

If a package is returned to us because the address was incorrect or the delivery was refused, we will contact you to reship it (additional shipping charges may apply) or issue a refund of the product price.