Warranty Policy

As an Authorized Beats Reseller, every product we sell is 100% genuine, brand new and covered by the official Beats 1-year limited warranty from the date of purchase.

What’s covered

The Beats limited warranty covers defects in materials and workmanship under normal use for one (1) year from the original retail purchase date. It is provided by the manufacturer (Beats Electronics LLC / Apple Inc.), is valid in the United States and does not affect your rights under consumer protection laws.

What’s not covered

• Damage caused by accidents, drops, liquid exposure beyond the product’s rated resistance, misuse, or unauthorized repairs or modifications;
• Normal wear and tear, including cosmetic damage such as scratches and dents;
• Consumable parts such as batteries, except when failure is due to a defect;
• Products with a removed or altered serial number.

How to get warranty service

1. Within 30 days of delivery: contact us and we’ll replace a defective product directly — see our Return & Refund Policy.
2. After 30 days: you can request service directly from the manufacturer at support.apple.com/beats/repair/service, or contact us and we’ll guide you through the process. Keep your order confirmation email as proof of purchase.

Proof of purchase

Your order confirmation email serves as proof of purchase. Need another copy of your receipt? Contact us with your order number.

Find your serial number

The serial number is printed on the original packaging and on the product (inside the headband, under the case lid, or on the bottom of speakers). On iPhone, you can also find it in Settings › Bluetooth › your Beats.